{"id":520,"date":"2022-11-24T09:44:08","date_gmt":"2022-11-24T01:44:08","guid":{"rendered":"https:\/\/aqsa.dev4.malaysiaweb.my\/?page_id=520"},"modified":"2023-04-06T08:59:14","modified_gmt":"2023-04-06T00:59:14","slug":"pemulangan-dan-bayaran-balik","status":"publish","type":"page","link":"https:\/\/www.aqsaonlinestore.com.my\/en\/pemulangan-dan-bayaran-balik\/","title":{"rendered":"Returns And Refund"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"520\" class=\"elementor elementor-520\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67972335 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67972335\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-279a5db4\" data-id=\"279a5db4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c142281 elementor-widget elementor-widget-wp-widget-bcn_widget\" data-id=\"4c142281\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wp-widget-bcn_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"breadcrumbs\" vocab=\"https:\/\/schema.org\/\" typeof=\"BreadcrumbList\"><span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to Al Aqsa Carpets (Online).\" href=\"https:\/\/www.aqsaonlinestore.com.my\/en\" class=\"home\" aria-current=\"page\"><span property=\"name\"><i class=\"fa-solid fa-house\"><\/i> Home<\/span><\/a><meta property=\"position\" content=\"1\"><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4578318 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4578318\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5147203\" data-id=\"5147203\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b2f004 underline-left elementor-widget elementor-widget-heading\" data-id=\"1b2f004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Dasar Pemulangan \/ Pertukaran Barang<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2410e22 elementor-widget elementor-widget-text-editor\" data-id=\"2410e22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u2022 Bayaran balik secara tunai tidak tersedia. Walaubagaimanapun, jika pelanggan tidak berpuas hati dengan produk pembelian, pelanggan boleh mengembalikan barang tersebut kepada Al Aqsa Carpets dalam masa 3 hari waktu bekerja daripada tarikh penerimaan dan pilih produk lain untuk pertukaran.<\/p><p>\u2022 Sekiranya produk yang anda beli adalah produk &#8216;custom-made&#8217; seperti rumput tiruan dan karpet masjid adalah tidak boleh dikembalikan atau ditukar.<\/p><p>\u2022 Item yang ingin dipulangkan haruslah tidak mempunyai kerosakan dan dalam keadaan baik. Prosess pemulangan melalui pos adalah tanggungjawab pelanggan. Apabila barang sampai ke warehouse kami, kami akan check semula barang dan proses pertukaran barang dilakukan.<\/p><p>\u2022 Pelanggan juga boleh terus buat pertukaran di outlet kami, di Al Aqsa Carpets Factory Outlet Store (AQSAFOS) di Desa Latania, Seksyen 36 Shah Alam.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe4c979 underline-left elementor-widget elementor-widget-heading\" data-id=\"fe4c979\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Proses Pertukaran Barang Melalui Pos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6042b5 elementor-widget elementor-widget-text-editor\" data-id=\"a6042b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Anda boleh chat kami di platform online dalam tempoh 3 hari selepas terima barang (Email : customercare@alaqsacarpets.com) atau\u00a0<a href=\"\/en\/hubungi-kami\/\">KLIK DI SINI<\/a>.<\/li><li>Ambil gambar barangan dan sebab kenapa pelanggan tidak mahu barangan tersebut.<\/li><li>Anda perlu sertakan maklumat yang diperlukan (nombor order anda, nama, no. telefon, alamat dan butiran produk). Jika anda gagal berbuat demikian, semua permintan pemulangan \/ pertukaran akan dibatalkan serta-merta.<\/li><li>Membungkus kembali parcel dalam keadaaan baik.<\/li><li>Kos pemulangan barang adalah ditanggung oleh pelanggan.<\/li><li>Selepas pihak kami terima barang proses pertukaran barang akan bermula.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-45cde26 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"45cde26\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-648f596\" data-id=\"648f596\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ffd10bb underline-left elementor-widget elementor-widget-heading\" data-id=\"ffd10bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return and Exchange Policy <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3857cd elementor-widget elementor-widget-text-editor\" data-id=\"f3857cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n \t<li>Cash refunds are not available. Returns and exchanges must be made within 3 days from the date of receiving the item.<\/li>\n \t<li>The cost of return and delivery of the new item will be fully borne by the customer.<\/li>\n \t<li>Customers who make walk-in purchases <strong>walk-in, <\/strong>and wish to exchange a product due to unwanted color or mismatch will not be entertained.<\/li>\n \t<li>If the product you purchased are <strong>custom-made <\/strong>such as mosque carpets, office carpets, premium carpets, or artificial grass cannot be returned or exchanged.<\/li>\n \t<li>The value of the item to be exchanged must be equal to or greater than the original purchase amount. Additional payment is required if the value exceeds the initial purchase. If the value of the item to be exchanged is less, the balance will not be replaced with a cash payment.<\/li>\n \t<li>Puchased <strong>online <\/strong>can refer to the following process for exchanging items due to defects, product damage, or dissatisfaction. The return and exchange process can be done <strong>walk-in<\/strong> at our branches or <strong>online<\/strong>.<\/li>\n \t<li>If you behave unprofessionally, act rudely, use inappropriate language, our company reserves the right to reject your request.<\/li>\n \t<li aria-level=\"1\"><strong>The product images displayed on the website may slightly differ from the actual products received. We strive to display the colors of the products on the website as accurately as possible. We also do not guarantee that repeated purchases (different batches) will result in the same color as before.\u00a0<\/strong><\/li>\n \t<li><strong>Claims are<\/strong> not valid if the product is worn, dirty, or damaged. Al Aqsa Carpets reserves the right to reject the return\/exchange of items that are not in perfect condition unless the received product is damaged.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fab783e underline-left elementor-widget elementor-widget-heading\" data-id=\"fab783e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A. Return and Exchange Process Through \"Walk-In\"<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a687c0 elementor-widget elementor-widget-text-editor\" data-id=\"0a687c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Customers need to inform us of the return and exchange of items via WhatsApp at <a href=\"http:\/\/www.wasap.my\/+60146014611\/defect.item\" target=\"_blank\" rel=\"noopener\">0146014611<\/a> or email us at <a href=\"mailto:customercare@alaqsacarpets.com\" target=\"_blank\" rel=\"noopener\">customercare@alaqsacarpets.com<\/a>Please include:<br \/><ol type=\"i\"><li>Photo evidence<\/li><li>Buyer's name<\/li><li>Buyer's phone number<\/li><li>Purchase order number<\/li><li>Purchase date<\/li><\/ol><\/li><li>Al Aqsa will review and respond on whether any return or exchange can be processed.<\/li><li>If approved, customers need to bring the item to Al Aqsa Carpets branch for the return and exchange.<\/li><li>The returned item must not have damage exceeding the provided photo evidence and must be in good condition.<\/li><li>Upon arrival at the branch, the item will be rechecked before the return and exchange process.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b38a5c8 underline-left elementor-widget elementor-widget-heading\" data-id=\"b38a5c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">B. Exchange Process Through Mail <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9e3bc2 elementor-widget elementor-widget-text-editor\" data-id=\"a9e3bc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><p>Customers need to inform us of the return and exchange of items via WhatsApp at <a href=\"http:\/\/www.wasap.my\/+60146014611\/defect.item\" target=\"_blank\" rel=\"noopener\">0146014611<\/a> or email us at <a href=\"mailto:customercare@alaqsacarpets.com\" target=\"_blank\" rel=\"noopener\">customercare@alaqsacarpets.com<\/a>Please include:<\/p><ol type=\"i\"><li>Photo evidence<\/li><li>Buyer's name<\/li><li>Buyer's phone number<\/li><li>Purchase order number<\/li><li>Purchase date<\/li><\/ol><\/li><li>Al Aqsa will review and respond on whether any return or exchange can be processed.<\/li><li>If approved, customers can return the item by mail using any courier service. The return process is the customer's responsibility.<\/li><li>Al Aqsa reserves the right to reject any item exchange if damage occurs during the return shipment (other than damage or defects from our side).<\/li><li>After rechecking, if there is no damage (from the return shipment), the item exchange will be processed, and the goods will be sent back to you.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be1aef4 underline-left elementor-widget elementor-widget-heading\" data-id=\"be1aef4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">C. Damaged Product Claim Policy <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81fc292 elementor-widget elementor-widget-text-editor\" data-id=\"81fc292\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>If you receive an item in imperfect condition, less quantity than purchased, or less quantity than advertised, you can file a complaint via our WhatsApp at <a href=\"http:\/\/www.wasap.my\/+60146014611\/defect.item\" target=\"_blank\" rel=\"noopener\">0146014611<\/a> or email: <a href=\"mailto:customercare@alaqsacarpes.com\" target=\"_blank\" rel=\"noopener\">customercare@alaqsacarpes.com<\/a>.<\/li><li><p>Complaints must be made within 2 days after receiving the product, and your complaint must include information such as:<\/p><ol type=\"i\"><li>Photo evidence<\/li><li>Buyer's name<\/li><li>Buyer's phone number<\/li><li>Purchase order number<\/li><li>Purchase date<\/li><\/ol><\/li><li>We will review the complaint you provide and respond within 24 working hours.<\/li><li>Products are classified as defective if they are received damaged after delivery by the courier service or due to manufacturing errors from the factory.<\/li><li><p>After the examination and acceptance of your request, Al Aqsa will offer one of the following 3 claim options:<\/p><ol type=\"i\"><li>Discount for product purchase<\/li><li>Replacement with a new product<\/li><li>Next purchase voucher<\/li><\/ol><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Dasar Pemulangan \/ Pertukaran Barang \u2022 Bayaran balik secara tunai tidak tersedia. Walaubagaimanapun, jika pelanggan tidak berpuas hati dengan produk pembelian, pelanggan boleh mengembalikan barang [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-520","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pemulangan dan Bayaran Balik - Al Aqsa Carpets (Online)<\/title>\n<meta name=\"description\" content=\"Dasar Pemulangan \/ Pertukaran Barang \u2022 Bayaran balik secara tunai tidak tersedia. 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